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What You Agree To When You Use mgline

These terms set out the rules that apply to your mgline account — how it is opened, how deposits and withdrawals work through JazzCash, Easypaisa and Raast, and what we expect from each other.

JazzCash & Easypaisa wallet rulesRaast payment conditionsAccount eligibility termsWithdrawal process requirementsApplicable law notice
mgline What You Agree To When You Use mgline
TERMS CONTACT PATHS

Reach Us About Any Terms Question

Live Chat Start a live chat from any page on the site. Our team can walk you through a specific clause or explain how a rule applies to your JazzCash or Easypaisa account.
Email Support Send a written query to our support address for detailed terms questions. We respond with a written record you can keep — useful for withdrawal or wallet-verification disputes.
Help Centre Our help section carries plain-language explanations of the most common terms points — account ownership, Raast payment conditions and identity verification steps.
HOW WE HANDLE THIS

Account Security and Policy Conduct at mgline

Account Ownership

Your account is yours alone. We do not allow shared or transferred accounts. If we detect activity inconsistent with a single registered holder, we will pause the account pending verification.

Wallet Verification

When your withdrawal wallet — JazzCash, Easypaisa or Raast — does not match your registered name, our team requests a short identity check before funds are released. This step protects your money.

Data and Records

We retain account transaction records as required by the applicable rules of the jurisdiction where this service is available. You can request a copy of your account history through live chat or email.

Requesting Changes

To update your registered mobile number, wallet details or contact email, submit a request through support with your current credentials. Changes take effect after we confirm your identity.

Common Questions About These Terms

No. Deposits must come from a wallet or bank account registered in your own name. Third-party funding is not permitted under these terms and may result in account suspension.

We notify you before material changes take effect. If you do not accept the updated terms, you should close your account and withdraw any remaining balance before the change date.

A hold is triggered when the wallet name does not exactly match the account name on file. Submit your CNIC or wallet screenshot through support to clear the check quickly.

The account rules are the same. Raast transfers are additionally subject to your bank's own daily limits and processing windows, which we cannot override from our side.

Contact us via live chat or email and request your transaction record. We will send a full history covering deposits, withdrawals and any adjustments made to your account.

Access depends on local law and is available only where permitted. It is your responsibility to check that using this platform complies with the rules that apply in your location.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.